Students who miss a class may attend a comparable class within the same semester as long as there is open availability along with teacher approval. Makeup classes are not guaranteed. Each student may make up no more than two classes per semester. Please email info@scratchceramics.com for more information.

Classes are for adults 18 and over. Students 16 and older are permitted if taking the class with an adult or guardian. We will soon offer kids classes. More info on that to come.

Cancellation requests for all classes and memberships must be made via email to info@scratchceramics.com

Classes -

Students can cancel up until one week before the first class begins and receive a refund minus a $35 cancellation fee.  This fee is deducted from your refund. Cancellations less than one week before the first class begins can only be refunded if we can fill the seat.​  If there is space, students may change their class up until one week of the start date of the class they're currently registered for.  Students should send an email info@scratchceramics.com to see if we can move your booking and replace your registration.

1 Class Workshops -

Workshop registrations may be rescheduled or cancelled for a full refund up until 48 hours of the event. Once inside of 48 hours there is a fee equal to 50% of the cost of the original booking to reschedule or cancel.  There are no refunds inside of 24 hours.  This policy does not change for unexpected life events, obligations or illness including covid.  We do not refund or reschedule for no shows.

Memberships  -

Memberships are paid at the beginning of every month. If you wish to cancel your membership you must let us know at least a month prior to the ending date. Memberships are non refundable.

Workshops

If a workshop or private lesson attendee's pottery is lost, damaged or recklessly glazed​ we will compensate them in a way that we think is appropriate.  Circumstances always differ a bit.  Additionally, pottery is an imperfect process and sometimes defects arise that are out of our control. We may compensate attendees with a discount on a future workshop.

​

Classes and Memberships

Lost, broken, cracked and misfired pottery happens at a studio.  Pottery by nature is fragile, and there are many times throughout a pot's life cycle when it is vulnerable to human error.  Our staff is as careful as possible when handling pottery, but some loss is inevitable.  We do not compensate students for these things.  It's part the pottery making process and something that all studios deal with.  We ask that students be understanding of these mishaps if and when they do happen.

Email info@scratchceramics.com. You should receive a reply within 24 hours, usually much sooner.

If you take a class you will have 3 weeks after the class is complete to pick up your work. After that it may be discarded.

If you take a workshop with us, you have a month after your pick up email is sent.

We always advise picking up work as quickly as possible as your work will be left on the pick up shelf and people are constantly moving things around. The longer it stays the more chance for damage to occur.